Please see our Return policies page here. We strive for 100% customer satisfaction. If you are unsatisfied with your purchase please contact us and we’ll help get the process started.
Yes! We do offer local pickup. please proceed to checkout and see options for local pickup at our Toronto studio. Pickup is always free regardless of order size and is completely contactless
Yes! Enjoy FREE shipping on all orders above $35 within Canada and $45 within US.
All orders are processed and shipped from our Toronto Studio within 1-3 business days. Once picked up and scanned in by our carrier, you will receive a shipping notification.
Canadian orders shipped may take 2-9 business days to arrive, depending on location. International orders may take longer.
Yes, we offer wholesale for products made by The Ordinary Day. Please contact us with your details to be considered as a wholesale partner.
Yes, we sure do. Please contact us for more information on bulk orders and customization.